Shipping Policy

At The Tools Store, we aim to provide a safe, reliable, and convenient delivery service to our customers throughout Pakistan.

1. Delivery Coverage

We deliver products to customers across Pakistan through reliable courier and delivery services.

Some remote or restricted areas may have different delivery times or additional delivery requirements.

2. Order Processing

Orders are normally processed after they have been successfully placed and verified.

Processing time may vary depending on product availability and order details.

During busy periods, sales campaigns, public holidays, or unforeseen circumstances, processing may take longer than usual.

3. Delivery Time

Estimated delivery is generally 3–5 working days after order confirmation.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other factors beyond our control.

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated to the customer before order confirmation.

Shipping charges may vary depending on the delivery location, package size, weight, and selected delivery service.

5. Order Tracking

Where tracking information is available, customers may receive their tracking details through the contact information provided with the order.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

The Tools Store is not responsible for delays or failed deliveries resulting from:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Customer being unavailable
  • Refusal to receive the parcel

Additional delivery charges may apply if a shipment needs to be re-dispatched due to incorrect customer information.

7. Delayed Deliveries

Although we work with reliable courier services, delivery delays can sometimes occur due to weather, road conditions, public holidays, courier issues, strikes, natural events, or other circumstances beyond our control.

We appreciate your patience in such situations.

8. Inspect Your Package

Customers are encouraged to check the package condition when receiving their order.

If the package appears seriously damaged or opened, please inform the delivery person/courier and contact us as soon as possible.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging details, or other information to investigate the issue.

10. Contact Us

For shipping-related questions, please contact The Tools Store through the contact information available on our website.

The Tools Store
Pakistan