Refund Policy

 

Thank you for shopping at thetoolsstore.com.pk. We strive to provide high-quality products and excellent customer service. Please review our Returns and Refund Policy carefully before making a purchase.

  1. Returns eligibility: We accept returns within 15 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
  2. Return Process: Contact our customer service team at contact us page of website to initiate the return process. Provide your order number, the reason for the return, and relevant photos. The customer is responsible for the return shipping costs unless the return is due to our error. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.   
  3. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us using contact us page of our website.
  4. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a specified number of days.
  5. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please Contact Us.
  6. Sale items (if applicable): Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product. Contact Information if you have any questions about our Returns and Refund Policy; please contact our customer service team Contact Us.